Customer Service & Dispatcher

MultiplyMiiWaste and recycling

Remote Philippines, EST Business HoursFull-Time

Salary₱45K – ₱52K per month

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Job Details

Excellent verbal and written English communication skills (neutral, clear, and professional tone).
Strong attention to detail and data accuracy.
Ability to multitask and manage daily call and email volumes efficiently.
Previous experience in customer service, vendor coordination, or administrative support.
Comfortable working in a fast-paced, operations-driven environment.
Reliable internet connection.
Computer with a quality microphone and noise-canceling headset.
Ability to handle escalations or resolve minor vendor issues independently.
Experience communicating with customers and vendors.
Experience negotiating rates.
Nice-to-have: Experience in dispatching, field service coordination, or logistics.
Nice-to-have: Familiarity with RingCentral or other CRM/ticketing tools.

Conduct outbound confirmation calls and follow-up emails with vendors to verify job completions daily.
Obtain and upload before-and-after photos for junk removal jobs via Odoo (email ticketing system).
Update job details, completion statuses, and supporting documentation in Docket (and eventually in our custom internal system).
Monitor and manage assigned tickets tagged as “confirmation required,” ensuring timely follow-up and resolution.
Communicate clearly and professionally with vendors and customers to gather missing information or clarify job details.
Support miscellaneous vendor-related tasks such as onboarding vendors, collecting rate sheets, and maintaining tracking spreadsheets.
Escalate issues or incomplete confirmations to the Operations Director.
Identify, qualify and negotiate with vendors for Junk Removal and Dumpster Rental jobs.

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