Customer Service Representative
S
SupportNinjaCustomer Service
Philippines, 9am to 6pm EST, M-FTemporaryMiddle
Salary not disclosed
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Job Details
- Experience
- Minimum of 2 years of previous customer service experience
- Required Skills
- Problem SolvingCustomer serviceCRM
Requirements
- Minimum of 2 years of previous customer service experience, preferably in a call center environment.
- Strong communication skills, both verbal and written.
- Knowledge and experience with a CRM.
- Proficient in using computers and various software applications.
- Strong problem-solving skills.
- Strong attention to detail.
- Ability to work 9am to 6pm EST, Monday to Friday.
- BYOD: Must provide own equipment.
Responsibilities
- Respond promptly and professionally to customer inquiries via a maximum of two communication channels such as phone, email, or chat.
- Provide in-depth information about products and services to customers.
- Resolve complex customer issues in a timely and efficient manner.
- Follow up with customers to ensure issues are resolved to their satisfaction.
- Document customer interactions accurately in the company CRM.
- Handle cases requiring escalation to higher-level support or management.
- Manage high-pressure situations while maintaining professionalism.
- Collaborate with other departments to resolve customer issues.
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