Coordinator, Payroll Client Services - EMEA
R
RemoteHR Technology
Remote-EMEAFull-TimeEntry
Salary$19,650 — $44,200 USD
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Required Skills
- DocumentationProblem SolvingCustomer support
Requirements
- Strong attention to detail.
- Clear communication skills in English.
- Ability to follow structured operational processes.
- Motivated and curious mindset.
- Ability to learn payroll processes and regulations.
- Capacity to work asynchronously in a distributed team environment.
- Ability to use documentation and established escalation paths.
Responsibilities
- Resolve customer inquiries related to payroll processing, discrepancies, and platform usage.
- Ensure timely responses via email, chat, phone, and other channels that meet service level agreements.
- Gather necessary information to diagnose payroll issues accurately using available tools and documentation.
- Escalate complex cases to senior team members following defined workflows.
- Document issue details and resolution steps clearly.
- Provide timely updates to customers regarding issue status and resolution timelines.
- Adhere to defined SLAs and operational guidelines.
View Full Description & ApplyYou'll be redirected to the employer's site
