Coordinator, Payroll Client Services - APAC
R
RemoteHR Platform
Location: Remote-APACFull-TimeEntry
Salary$19,650 — $49,700 USD
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Job Details
- Languages
- English
- Required Skills
- Customer support
Requirements
- Proven ability to resolve customer inquiries and support payroll operations.
- Strong attention to detail in processing and documentation.
- Clear written and verbal communication skills.
- Ability to follow established escalation paths and operational processes.
- Capacity to learn and apply complex payroll systems and regulations.
- Willingness to seek guidance from senior team members when encountering unfamiliar issues.
- Proficiency in English, as it is the standardized language used at Remote.
- Ability to use AI as a tool to support work processes.
Responsibilities
- Resolve customer inquiries related to payroll processing, discrepancies, and platform usage.
- Ensure timely responses via email, chat, phone, and other channels that meet service level agreements (SLAs).
- Gather necessary information to diagnose payroll issues accurately using the available tools, documentation and customer information.
- Escalate complex cases to senior team members following defined workflows.
- Document issue details and resolution steps clearly.
- Provide timely updates to customers regarding issue status and resolution timelines.
- Maintain professionalism and clarity in all written and verbal communication with customers.
- Identify and bring up recurring issues or gaps in documentation or processes to help improve team efficiency.
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