Coordinator, Payroll Client Services - APAC
R
RemoteHR Technology
Remote-APACFull-TimeEntry
Salary$19,650 — $49,700 USD
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Job Details
- Languages
- English
- Required Skills
- DocumentationAttention to detailTroubleshootingCustomer support
Requirements
- Strong attention to detail.
- Ability to follow structured operational processes and documentation.
- Clear written and verbal communication skills.
- Ability to learn and master support workflows and payroll systems.
- Foundational understanding of payroll concepts or aptitude to learn them.
- Must submit application and CV in English.
Responsibilities
- Resolve customer inquiries related to payroll processing, discrepancies, and platform usage.
- Ensure timely responses via email, chat, and phone that meet service level agreements (SLAs).
- Diagnose payroll issues accurately using available tools, documentation, and customer information.
- Escalate complex cases to senior team members following established workflows.
- Document issue details and resolution steps clearly.
- Provide timely status updates to customers regarding issue resolution timelines.
- Identify and report recurring issues or documentation gaps to improve team efficiency.
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