Senior National Accounts Service Coordinator
New
J
JobgetherCommercial Service Operations
Based in United States, 8:00 a.m.–5:00 p.m. ESTFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- At least 10 years of experience
- Required Skills
- Project ManagementMicrosoft ExcelCustomer serviceNegotiationAccount Management
Requirements
- High school diploma or equivalent.
- At least 10 years of experience in dispatch, job costing, project management, account management, or customer service.
- Knowledge of market-based labor and material pricing for service and installation projects.
- Proven experience supporting direct customer accounts through multiple channels.
- Strong customer resolution skills for time-sensitive situations.
- Technical repair knowledge in plumbing or appliances preferred, water-heating experience valuable.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office, especially Word and Excel.
- Ability to perform mathematical calculations for proposal and cost analysis.
Responsibilities
- Coordinate with sales teams to identify and select qualified commercial service providers across major U.S. markets.
- Develop project-based cost standards for labor and materials and support negotiations for installation and repair proposals.
- Review labor and material invoices against approved quotes, identify variances, and mitigate discrepancies.
- Manage service provider grading and performance processes based on quality, delivery, and cost.
- Maintain accurate account information in CRM and service management systems like Syteline and ServiceChannel.
- Receive, coordinate, and resolve emergency and non-emergency commercial service requests.
- Build and maintain strong account management relationships with key stakeholders.
- Participate in a rotating 24/7 on-call schedule, including nights, weekends, and holidays.
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