Intake Specialist I
F
FreedomCareHome Care
IN / RemoteFull-TimeEntry
Salary18.9 - 23 USD per hour
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Job Details
- Experience
- 2+ years of relevant experience in a similar position is preferred
- Required Skills
- Customer serviceTime ManagementData entry
Requirements
- Experience in high-volume inbound and outbound call environment
- Computer proficiency with strong typing skills
- Ability to leverage technology to identify, research, and solve customer issues
- Excellent written and verbal communication skills
- Poise and patience when dealing with clients
- Keen attention to detail and ability to remain metrics-driven
- Excellent time management skills
- High empathy and ability to work as a collaborative team player
- Flexibility and openness to changing responsibilities
- 2+ years of relevant experience in a similar position preferred
- Healthcare or startup experience preferred
Responsibilities
- Ensure a seamless, complete, and effective enrollment process for all prospective clients into the SFC program
- Serve as the initial point-of-contact for calls from prospective clients, caregivers, or pending enrollees
- Manage a high open caseload until the enrollment process is complete
- Consistently meet monthly completed Start of Care (SOC) goals
- Provide exceptional customer service and a positive experience for potential patients and caregivers
- Communicate regularly with various Case Management agencies regarding patient authorizations
- Navigate multiple systems and portals to determine eligibility and obtain authorization
- Maintain data input, scheduling, document uploading, and initiate patient enrollment communications
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