Senior Production Support Engineer
A
AccordionFinancial Consulting
This position will ideally be based in one of our US offices and is a hybrid role with the flexibility to work remotely 2 days per week (also eligible for remote candidates).Full-TimeSenior
Salary$115,000 to $145,000 + benefits + bonus
Apply NowOpens the employer's application page
Job Details
- Experience
- 5+ years
- Required Skills
- RESTful APIs
Requirements
- 5+ years of production support, application support, systems support, or software operations experience
- Experience with modern application environments, APIs, integrations, and workflow-driven platforms
- Strong troubleshooting skills including experience reading logs and tracing workflows
- Ability to work closely with engineers, product managers, QA, and business stakeholders
- Ability to translate technical findings into business-relevant language
- Comfort handling ambiguous, escalation-heavy, and high-pressure incidents
- Bachelor's degree preferred
- Understanding of Private Equity sponsors and their portfolio companies, particularly within the office of the CFO
- Self-starter with a strong work ethic and entrepreneurial spirit
Responsibilities
- Handle incident triage, issue reproduction, support diagnostics, and escalation management across production systems and workflows
- Investigate application, integration, configuration, and environment issues with a focus on restoring service and clarifying root cause
- Support high-priority incidents that require close coordination with engineering, product, or business stakeholders
- Act as a close day-to-day support partner to pods during live releases, stabilization periods, and production issue follow-up
- Support release-watch activities and confirm production-readiness checks are executed consistently
- Help identify support risks before they become material incidents
- Document incidents clearly, coordinate handoffs to Engineering, and track issues to resolution
- Improve runbooks, issue patterns, and support evidence
- Translate technical issues into clear business impact statements for finance-sensitive workflows
View Full Description & ApplyYou'll be redirected to the employer's site
