Senior Technical Account Manager, Microsegmentation
J
JobgetherCybersecurity
Based in the United StatesFull-TimeSenior
Salary$112,500–$202,500 per year
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Job Details
- Experience
- 7–10 years
- Required Skills
- AWSGCPKubernetesAzureLinux
Requirements
- 7–10 years of experience in technical, customer-facing roles such as Technical Account Manager, Solutions Engineer, Solutions Architect, or a similar position.
- High school diploma, bachelor’s degree in Computer Science, Engineering, or a related discipline, or equivalent professional experience.
- Strong experience with microsegmentation platforms, Endpoint Detection and Response (EDR), network security, or Zero Trust technologies.
- Experience working with major cloud platforms, including AWS, Azure, and/or GCP.
- Solid understanding of networking, cybersecurity principles, and operating systems, particularly Linux and Windows.
- Strong enterprise technology experience, with the ability to operate effectively in complex and large-scale customer environments.
- Experience supporting deployments, configurations, customizations, integrations, and technical troubleshooting.
- Ability to understand customer requirements and translate them into practical technical recommendations and business outcomes.
- Strong customer-facing communication and relationship-building skills.
- Proven ability to collaborate effectively with Engineering, Support, and other cross-functional teams.
- Experience with Kubernetes is advantageous.
Responsibilities
- Serve as the primary technical point of contact for vendor-related issues, providing customers with clear guidance and effective resolutions.
- Lead and support large-scale deployment processes, ensuring successful implementation, configuration, customization, and ongoing adoption of security platforms.
- Provide product best-practice recommendations and architectural guidance to improve customers’ technical and business outcomes.
- Advise customers on scalability, performance, security strategies, and long-term optimization of their environments.
- Work closely with Support and Engineering teams to troubleshoot complex technical issues, accelerate resolution, and maintain high levels of customer satisfaction.
- Assist with integrating Zero Trust and microsegmentation solutions with third-party technologies and existing customer environments.
- Adapt deployment and configuration approaches as customer infrastructure, business requirements, and technology environments evolve.
- Brief customers on upcoming product features, enhancements, and updates, helping them understand the potential impact and value.
- Deliver or coordinate customer training in collaboration with internal training resources.
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