- Execute ServiceNow platform strategy and technical implementation.
- Develop custom applications, workflows, and integrations using REST/SOAP APIs.
- Manage and customize MID Servers in secure, segmented environments.
- Implement and maintain CI identification, reconciliation, and normalization logic.
- Govern CMDB data quality and perform duplicate CI root cause analysis.
- Perform operational break-fix and platform troubleshooting.
- Configure ServiceNow modules including Incident, Change, Request, and Flow Designer.
- Maintain secure development practices, RBAC, and federal security compliance.
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