Implementation Specialist / Business Analyst
J
JobgetherSoftware, Local Government
The position is fully remote in CanadaFull-TimeMiddle
Salary$65,000–$75,000 CAD
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Job Details
- Experience
- 5+ years of experience in software configuration, business process analysis, end-user training, or a closely related field is preferred.
- Required Skills
- Business Analysis
Requirements
- 5+ years of experience in software configuration, business process analysis, end-user training, or a closely related field.
- Experience identifying, analyzing, defining, and documenting business processes, data, systems, or workflows.
- Strong business analysis, analytical thinking, and problem-solving capabilities.
- Ability to translate complex requirements into practical technology solutions.
- Knowledge or experience with local government business processes (licensing, permitting, land management).
- Post-secondary education in technology or related discipline, or equivalent experience.
- Understanding of software implementation principles (gathering, mapping, configuration, testing, validation, adoption).
- Familiarity with database-driven applications (installed and web-based).
- Excellent verbal and written communication skills.
- Highly organized and capable of managing competing priorities.
- Ability to work independently in a remote setting and collaborate with cross-functional teams.
- Willingness and ability to travel up to approximately 15% within Canada and the United States.
Responsibilities
- Analyze and document customer business requirements, processes, data needs, use cases, and pain points.
- Facilitate discovery sessions with customers to translate business needs into functional requirements.
- Map client processes and develop functional specifications.
- Conduct gap analyses to determine appropriate configuration or process solutions.
- Configure software workflows, business rules, and settings to support operational needs.
- Collaborate with data conversion specialists to support legacy data migration and validation.
- Configure, test, validate, and demonstrate solutions incorporating client feedback.
- Deliver remote and classroom-based end-user training sessions.
- Provide customer service, maintain clear communication, and manage project expectations.
- Manage project priorities and provide status updates to project leadership.
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