Client Relationship Executive III
J
JobgetherHealthcare Technology
Based in the United StatesFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 10+ years in account management, client success, sales, consulting, or a related field, including at least 5 years managing large and complex healthcare customers or enterprise technology partnerships.
- Required Skills
- Business AnalysisMicrosoft OfficeAccount ManagementCRM
Requirements
- Bachelor’s degree or equivalent professional experience; Master’s degree preferred.
- 10+ years in account management, client success, sales, consulting, or a related field.
- At least 5 years managing large and complex healthcare customers or enterprise technology partnerships.
- Demonstrated success managing high-value strategic relationships, developing account plans, driving retention, and executing renewals.
- Proven ability to build trusted relationships and lead strategic conversations with Director, VP, and C-suite stakeholders.
- Strong analytical skills with the ability to synthesize complex operational, financial, and performance information into executive presentations.
- Experience with CRM and client engagement platforms.
- Proficiency in Microsoft Office.
- Experience with healthcare revenue cycle, multi-facility health systems, or healthcare SaaS is strongly preferred.
- CRCR or comparable industry certification preferred.
- Ability to travel nationally up to 60% of the time, including occasional travel to Tennessee.
Responsibilities
- Own comprehensive account strategies covering retention, renewals, growth, relationship development, product adoption, value realization, and risk mitigation for major healthcare clients.
- Act as a trusted strategic advisor to senior client stakeholders across operational, clinical, revenue cycle, IT, finance, managed care, and executive functions.
- Lead renewal strategies from risk identification through contract completion, collaborating with Sales, Finance, Legal, and executive stakeholders.
- Identify and develop opportunities to expand the use of products and services by connecting client priorities and operational challenges to measurable business value.
- Lead executive-level business reviews and strategic partnership discussions, communicating performance, utilization, outcomes, opportunities, risks, and recommended actions.
- Coordinate Product, Clinical, Data & Analytics, Implementation, Support, IT/Interoperability, Sales, Marketing, Finance, Legal, and other teams to achieve client and business objectives.
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