Customer Success Specialist
M
MP Solutions Ltd.Customer Support
Budapest, HungaryFull-Time
Salary not disclosed
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Job Details
- Languages
- Fluent Italian or French (C1 level or higher) and English (C1 level).
- Required Skills
- Customer serviceAccount ManagementTroubleshootingTechnical support
Requirements
- Fluent Italian or French language skills (C1 level or higher).
- Fluent English language skills (C1 level).
- Excellent written and verbal communication skills.
- Customer-focused mindset and problem-solving attitude.
- Ability to work effectively in a fast-paced environment.
- Strong attention to detail and organizational skills.
- Confidence using digital tools and computer systems.
- Previous experience in account management, customer service, technical support, or contact centers is a significant advantage.
- Interest in technology and consumer electronics is a plus.
Responsibilities
- Provide customer support through phone, email, and chat channels.
- Assist customers with product and service-related questions.
- Manage customer accounts and support order processing/inquiries.
- Troubleshoot technical and non-technical product issues.
- Handle customer complaints professionally and escalate complex cases as needed.
- Maintain accurate records of customer interactions.
- Collaborate with internal stakeholders to resolve customer issues.
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