Associate Application Support Consultant
U
Unit4Enterprise Resource Planning
PolandFull-TimeEntry
Salary86,811 - 96,652 PLN per year
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Job Details
- Languages
- English and Dutch
- Required Skills
- Analytical SkillsProblem SolvingCustomer serviceTime Management
Requirements
- Fluent in English and Dutch (verbal and written).
- Strong communication skills.
- Common knowledge of Microsoft technologies, workplace processes, and IT infrastructure.
- Exceptional Customer facing skills.
- Exhibits good analytical and problem-solving abilities.
- Ability to manage your own time to prioritise workload and meet deadlines.
- Able to use initiative and work alone, and as part of a team.
- Friendly and professional manner with an enthusiastic positive approach to tasks.
- Possess ability to work in a Dual Working Environment.
Responsibilities
- Progress each issue through to conclusion, liaising with colleagues and R&D, as appropriate.
- Investigate, process and document application defects passed to the Application Support team.
- Be pro-active in highlighting potential escalation risks with your Team Leader and co-ordinate any additional resource requirements to assist with investigation.
- Handle customer escalations, taking ownership of complicated issues and always keep customers updated of progress.
- Comply with the Company’s information and Security Requirements and all Company Business procedures, policies, and ISO standards.
- Investigate, document and present to the Customer Services Team Leader process improvements that enhance the customer experience.
- Identify opportunities for service improvement or chargeable activities and to raise these via the appropriate channels.
- Work in a team environment to help and assist colleagues.
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