Tier 1 Help Desk Technician
D
Darkhorse TechDental IT
Remote, 11:00am to 8:00pm EST (8:00am to 5:00pm PST)Full-TimeEntry
Salary$40,000 – $45,000 / year
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Job Details
- Experience
- 1-2 years
- Required Skills
- Customer serviceTroubleshootingTechnical support
Requirements
- Excellent verbal and written communication skills
- Proven time management skills
- Proven reliability and the ability to work independently
- Excellent customer service skills
- Problem solving and troubleshooting skills
- 1-2 years of tech support experience is preferred
- 1-2 years of customer service experience
- Bachelor’s degree in Information Technology or Computer Science is preferred
Responsibilities
- Provide excellent customer service via phone and remote technical support
- Walk clients through diagnostic procedures to identify and resolve errors
- Communicate with vendors to request service, update, and resolve open tickets
- Adhere to established methods for responding to and documenting support requests
- Perform maintenance tasks on end user devices
- Provide ongoing user training and self-fix solutions to clients
- Set up, troubleshoot, and configure PCs, printers, peripherals, and network equipment
- Handle technical requests such as password resets, drive mapping, and user accounts setup
- Provide limited Saturday coverage as part of an on-call rotation schedule
- Perform Tier 1 troubleshooting, configuration, and administration pertaining to clients’ printers, wireless network configuration, server-based print queues, antivirus and firewall programs, Microsoft Windows, Office 2010 and newer, Microsoft Office 365, and Apple OS
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