remoote.app

Work from anywhere. Start here.

Remoote.app

Work from anywhere. Start here.

Free resume builderCompaniesLog in
Home
Companies
Darkhorse Tech

Darkhorse Tech

Darkhorse Tech provides solutions for dental software and hardware.

11-50 employees
Founded 2012
Hardware
Private Company
WebsiteLinkedInEmailFacebookTwitterShareTweet
HardwareInformation TechnologySoftware

Open Positions1

You can live anywhere you can consistently work those hours.Full-TimeDental ITPosted
Tier 1 Help Desk Technician
  • Take inbound calls and tickets from dental practices and resolve Tier 1 issues on first contact.
  • Handle password resets, user account setup, printer and print queue problems, wireless configuration, drive mapping, and workstation troubleshooting.
  • Support Windows 10 and newer, Microsoft 365, macOS, and dental practice management software including Open Dental.
  • Set up and configure PCs, printers, peripherals, and basic network equipment.
  • Open and drive support cases with vendors on behalf of clients.
  • Document work so a teammate can continue it the next morning.
  • Identify issues that can wait and escalate those that require immediate attention.
  • Provide limited Saturday coverage as part of an on-call rotation.
Customer serviceTechnical support

40k - 45k USD per year

Apply

About Darkhorse Tech

Darkhorse Tech transforms IT for dental practices, providing tailored hardware and software solutions. You will join a team serving 1400 clients nationwide. The company builds true partnerships through dedicated support and ongoing service. From planning new offices to maintaining existing systems, Darkhorse Tech empowers dental professionals with reliable technology. You will help deliver the specialized IT care these practices deserve.

How We Work

Darkhorse Tech fosters a positive, collaborative culture where you can learn and grow quickly. The team values a "service first" approach, building loyalty and trust with clients. While handling individual service tickets, you will also receive and provide support to colleagues. Decision-making focuses on client needs, with open communication to resolve issues efficiently. Your input helps craft the exceptional service Darkhorse Tech is known for.

Why Join Us

  • Empower dental practices nationwide with critical IT infrastructure.
  • Grow your IT career through continuous learning in a supportive environment.
  • Collaborate with a team dedicated to unparalleled customer service.
  • Make a tangible impact by providing tailored, one-on-one client care.

Benefits & Perks

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Tech Stack

mxmobileanalyticswidgets