Technical Support Engineer I
New
T
TrueMLFinancial Software
Remote in Mexico / Remote in Costa Rica / Remote in Dominican RepublicFull-TimeEntry
Salary35,000 - 43,000 USD per year
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Job Details
- Experience
- 1–2 years
- Required Skills
- AWSSoftware DevelopmentSQLRESTful APIsJSONPostmanTroubleshooting
Requirements
- 1–2 years of relevant experience in technical support engineering, platform operations, software engineering, or a related technical role.
- Foundational understanding of software development and troubleshooting concepts.
- Familiarity with APIs, JSON, HTTP requests, and browser developer tools.
- Basic understanding of SQL or database concepts.
- Ability to analyze technical information and communicate findings clearly.
- Strong problem-solving skills and willingness to learn unfamiliar systems.
- Ability to manage assigned work and follow through on commitments.
- Effective written and verbal communication skills.
Responsibilities
- Investigate platform, workflow, and client-reported technical issues.
- Develop familiarity with AWS services used by the platform for troubleshooting.
- Use logs, monitoring tools, and system data to identify potential failures.
- Perform API troubleshooting using tools such as Postman.
- Validate JSON payloads and investigate client-side behavior with browser developer tools.
- Perform basic SQL queries to validate data.
- Own assigned tickets from investigation through resolution or escalation.
- Maintain accurate documentation of findings and next steps.
- Prepare actionable escalations for Engineering and collaborate on resolutions.
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