Senior Technical Customer Support Engineer - LATAM
New
C
ClickHouseDatabase Software
LatAm, Global coverage/overlap as neededFull-TimeSenior
Salary not disclosed
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Job Details
- Required Skills
- SQLCloud ComputingKafkaClickhouseDistributed SystemsTechnical support
Requirements
- Technical breadth and depth in ClickHouse open-source or ClickHouse Cloud.
- Experience in domains relevant to ClickHouse, such as SQL databases, OLAP, cloud-native SaaS, or distributed systems.
- Previous technical experience in roles such as Support Engineer, Consultant, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, or Systems Engineer.
- Availability according to scheduling required to deliver high-quality 24x7 support in a global, distributed environment.
- Ability to work fully remote with reliable connectivity.
- Strong communication skills and a mindset of teamwork, global engagement, and empathy.
- Experience with Azure, GCP, or AWS (preferred).
- Experience with data pipelines such as Kafka, Kinesis, Spark, or RabbitMQ (preferred).
Responsibilities
- Support and guide ClickHouse users, customers, and prospects via cases, chat, Slack, community, and meetings.
- Develop solutions based on ClickHouse Cloud and open-source for sharing via documentation, knowledge base, blogs, meetups, webinars, and training.
- Collaborate with global Support Services, Engineering, Go to Market, and Product Management teams to define user-required functionality.
- Assist with mentoring, training, and knowledge sharing with colleagues, users, and customers.
- Provide professional responses, on-call coverage, and guidance within required SLAs for technical cases.
- Build strong, trusted relationships with colleagues, customers, and partners.
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