Property Management Coordinator
New
P
PavagoSelf-Storage Operations
Pakistan, U.S. business hoursFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Native-level English
- Required Skills
- Customer serviceGoogle Workspace
Requirements
- Native-level English communication skills, both written and verbal.
- Strong customer service experience.
- Typing speed of at least 60 WPM.
- Proficiency with Google Workspace (Gmail, Drive, Docs, Sheets).
- Strong organizational and administrative skills with the ability to manage multiple priorities.
- Experience working remotely in a professional environment.
- Reliable internet connection and dedicated workspace.
- Ability to work during U.S. business hours.
- Strong attention to detail and independent problem-solving abilities.
Responsibilities
- Manage customer inquiries, reservations, rentals, and move-in/move-out activities via phone, email, and messaging.
- Monitor unit occupancy, maintain accurate customer records, and handle lease-related inquiries.
- Manage delinquency by monitoring accounts, sending payment reminders, and documenting collection efforts.
- Develop, document, and improve Standard Operating Procedures (SOPs) for operational workflows.
- Prepare regular operational reports on occupancy, leads, delinquency, and performance metrics.
- Coordinate with onsite teams to support physical site needs and resolve operational gaps.
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