Client Support Specialist
New
F
FoundantSoftware for Social Good
United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- Problem SolvingCustomer serviceTechnical support
Requirements
- Proficiency in communicating professionally, clearly, and effectively with clients and team members at all levels.
- Commitment to developing and maintaining a high degree of Foundant product knowledge.
- Ability to manage client handoffs effectively between internal and external stakeholders.
- Strong strategizing and problem-solving skills to ensure high-quality client experiences.
- Capacity to provide effective training on software features and functions.
- Demonstrated ability to contribute to continuous process improvement.
- Ability to work collaboratively within a team to ensure consistent support hours.
- Willingness to participate in professional development and growth opportunities.
Responsibilities
- Professionally address client software questions via phone calls, chats, and emails, prioritizing those in SLA breach.
- Solve client questions and collaborate with internal team members to identify solutions.
- Escalate software issues when they arise to ensure timely resolution.
- Maintain high levels of communication to ensure proactive, solution-oriented problem identification.
- Provide internal and external training on Foundant software products as directed.
- Contribute to continuous process improvement within the Client Support department.
- Work with the Support Specialist team to ensure consistent support coverage.
- Assist with client-related projects and other assigned duties.
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