Sales Support Specialist
New
F
Focusrite GroupMusic and audio technology
Remote, USAFull-TimeMiddle
Salary$22 to $24.50
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Job Details
- Experience
- 2+ years
- Required Skills
- Microsoft ExcelCustomer serviceNetSuite
Requirements
- 2+ years of customer service, sales administration, or order entry experience.
- Intermediate skills in Microsoft Office (Word, Excel, Outlook, Teams, OneNote).
- Strong verbal and written communication skills.
- Demonstrated problem-solving and multitasking abilities.
- Highly organized and detail-oriented approach.
- Ability to work effectively from home with a high degree of accountability.
- Experience with NetSuite or a similar ERP platform (preferred).
- Professional audio product knowledge or music industry exposure (preferred).
Responsibilities
- Process customer purchase orders and accurately enter sales orders and return authorizations.
- Monitor order accuracy, including pricing, shipping, tax, and freight details.
- Maintain positive, productive relationships with internal teams, dealers, and external customers.
- Coordinate with logistics partners regarding shipment quotes, routing, and delivery timing.
- Resolve order exceptions such as pricing discrepancies and shipping delays.
- Manage and maintain the open orderbook to ensure visibility and accurate shipping updates.
- Monitor account holds and collaborate with Finance for order releases.
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