Technical Account Manager
New
J
JobgetherManaged IT Services
United StatesFull-TimeMiddle
Salary110,000 - 190,000 USD per year
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Job Details
- Experience
- 5+ years
- Required Skills
- Project ManagementAccount ManagementCRM
Requirements
- 5+ years of experience in IT customer account management, managed services, or IT project management.
- Experience working within large, geographically distributed teams managing multiple complex projects.
- Demonstrated ability to think strategically and adapt in a fast-paced environment.
- Strong customer relationship management skills with experience providing trusted-advisor-level service.
- Proven ability to identify, assess, and escalate issues while maintaining ownership.
- Ability to interpret complex business and technical requirements.
- Strong communication, organization, prioritization, and problem-solving skills.
- Experience with CRM and helpdesk systems (preferred).
- Familiarity with Microsoft tools and enterprise technology environments (preferred).
- Bachelor’s degree (preferred).
- PMP certification (preferred).
- Ability to work remotely and collaborate effectively.
Responsibilities
- Manage and support an assigned portfolio of customer accounts with a focus on retention, satisfaction, and service quality.
- Provide daily customer support and coordinate interactions between customers and internal engineering/consulting teams.
- Oversee service delivery to ensure compliance with service levels and efficient issue resolution.
- Serve as the primary escalation point for support requests and complex technical issues.
- Identify service value opportunities, manage renewals, and partner with account executives to address emerging customer needs.
- Produce internal and customer-facing performance reports and manage project-based work as a project manager.
- Execute Microsoft FastTrack engagements and ensure proper resource allocation.
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