Afterhours Driver Support Specialist
New
J
JobgetherLogistics and Transportation
Availability to work remotely from Poland., afterhours/night shiftsFull-TimeMiddle
SalaryCompetitive compensation with an attractive commission structure.
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Job Details
- Required Skills
- Problem SolvingSlackCustomer support
Requirements
- Previous experience in sales, telephone customer support, logistics, transportation, dispatch, or a related field.
- Strong verbal and written communication skills, with the ability to explain complex or time-sensitive information clearly.
- Excellent problem-solving and decision-making skills, particularly when working under pressure or with incomplete information.
- Empathetic and customer-focused approach when interacting with drivers and other partners.
- Self-motivated and proactive, with the ability to work independently and take initiative.
- Comfortable using computer software, communication platforms, and transportation or logistics systems.
- Ability to quickly learn and navigate TMS platforms and other digital tools.
- Strong organizational skills and attention to detail when handling multiple issues simultaneously.
- Willingness to work 8-hour afterhours/night shifts, including weekends.
- Availability to work remotely from Poland.
Responsibilities
- Serve as the primary point of contact for drivers experiencing operational issues during afterhours and night shifts.
- Listen to drivers' concerns with empathy, assess situations quickly, and provide practical and efficient solutions.
- Assist drivers with load, receiver, shipper, routing, and other transportation-related issues to help keep operations on schedule.
- Use the Transportation Management System (TMS) to identify load numbers and retrieve relevant shipment information.
- Contact brokers and other relevant stakeholders when additional instructions, clarification, or support is required.
- Coordinate through internal communication channels such as Slack, tagging the appropriate dispatchers and drivers to ensure information reaches the right people quickly.
- Maintain clear and accurate communication throughout each issue and follow through until an appropriate resolution is reached.
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