Customer Support Agent
New
C
CRAE GROUPB2B IT Services
Remote, 10:00-22:00 or 22:00-10:00 (Cyprus local time)Full-TimeEntry
Salary€1,400-€2,000 (gross) + performance bonus
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Job Details
- Languages
- English
- Experience
- 2+ years experience in online customer support
- Required Skills
- MultitaskingCustomer support
Requirements
- 2+ years experience in online customer support is mandatory.
- Proficiency in both written and verbal English.
- Excellent language skills.
- Strong communication abilities for effective interaction and collaboration.
- Solid computer literacy.
- Adept typing skills.
- Ability to perform effectively within a multitasking work environment.
Responsibilities
- Communicate with customers through live chat and e-mails.
- Maintain prompt and empathetic attitude towards customers.
- Acknowledge and resolve customers’ issues and queries.
- Keep up to date with products terms, offers and functions.
- Report and escalate advanced customer queries to the relevant departments.
- Perform first-step investigations on queries and issues.
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