Supplier Success Manager
New
S
SOVRAGovTech
United States—Remote, EST preferred, EST preferredFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3–6+ years
- Required Skills
- Customer SuccessSaaSAccount ManagementCRM
Requirements
- 3–6+ years of professional experience in customer success, account management, partnerships, or client services.
- Direct experience working with public sector organizations, government procurement, or cooperative purchasing.
- Demonstrated experience in SaaS or GovTech environments.
- Proven track record of consultative communication through live conversations and webinar facilitation.
- Experience developing and managing business, strategic account, or marketing plans.
- Strong operational discipline, including CRM management and follow-through.
- Experience working directly with suppliers or vendors to drive program adoption and promotion.
- Ability to travel up to 25% for industry events.
Responsibilities
- Onboard suppliers into programs and guide them through required actions for effective participation.
- Lead one-to-one supplier meetings to clarify opportunities, address questions, and establish next steps.
- Build consistent outreach cadences across live conversations, emails, webinars, virtual events, and co-marketing.
- Help suppliers develop marketing plans to promote their awarded contracts to local government agencies.
- Develop an informed view of the supplier market to shape outreach and promotion strategies.
- Create and manage business, account, or marketing plans aligned with supplier needs and program priorities.
- Coordinate with account management, supplier enablement, and compliance teams to ensure a consistent experience.
- Represent SOVRA at conferences and trade shows with up to 25% travel required.
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