Customer Success Manager
New
W
WunderkindMarketing Technology
Location: New York; RemoteFull-TimeMiddle
Salary$72,000-$90,000 + $11,500 Variable
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Job Details
- Experience
- 3+ years
- Required Skills
- Project ManagementData Analysis
Requirements
- 3+ years in a client-facing role within Technology, Marketing, Consulting, or Consumer Brand industries.
- Hands-on experience in a major ESP (Salesforce Marketing Cloud, Klaviyo, or Braze preferred).
- Demonstrated ability to define project milestones, manage deliverables, and evaluate outcomes.
- Practical experience with marketing technology platforms and consumer brand strategy.
- Strong presentation and data storytelling skills with ability to create engaging visuals.
- Analytical mindset with ability to interpret data and drive performance improvements.
- Strong business acumen and ability to navigate complex organizations.
- Bachelor's degree in Business, Marketing, or a related field.
- Ability to travel up to 20% for client meetings and events.
Responsibilities
- Serve as the primary operational point of contact for enterprise clients.
- Lead end-to-end project management of client campaigns from concept to launch.
- Collaborate with Professional Services, Product, and Analytics to deploy campaigns and troubleshoot issues.
- Run regular check-ins, ideation sessions, and performance reviews with clients.
- Own the campaign performance and platform narrative in Executive Business Reviews.
- Test new features and advocate internally for client needs to shape product development.
- Contribute to process improvements, playbooks, and team operational efficiency.
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