Customer Support Representative
New
K
KoalafiFintech Finance
This remote position is available to candidates who reside and perform work in the following states: AL, AZ, CO, CT, DC, DE, FL, GA, IA, IL, IN, KS, KY, LA, MA, MD, MI, MN, MO, MS, NC, NE, NH, NJ, NM, NY, OH, OR, PA, RI, SD, TN, TX, UT, VA, WA.Full-TimeMiddle
Salary$21/hr
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Job Details
- Experience
- 1-2 years
- Required Skills
- Microsoft ExcelMicrosoft OfficeSlackCustomer support
Requirements
- 1-2 years in a fully remote, customer service role.
- Excellent verbal and written communication skills.
- Experience proactively identifying trends in customer issues and surfacing to the right internal stakeholders.
- Proficiency with the Microsoft Office Suite (Excel/Word).
- Experience using professional communication and collaboration tools such as Slack, Zoom, or similar platforms.
- Experience working in a fast-paced, dynamic environment with strong prioritization skills.
- Proven ability to work autonomously in a remote setting and adapt quickly to new information.
- Reliable internet connection.
- Quiet, private workspace to discuss sensitive customer/merchant details.
- Available to work nights and weekends.
Responsibilities
- Handle inbound phone calls, chats, and emails from retailers to assist in lease or loan application processing.
- Own Koalafi operational knowledge to provide sound answers when merchants have questions.
- Conduct back-office processes, such as funding and report generation, to ensure a high-quality merchant experience.
- Ensure merchant confidence in Koalafi by providing excellent customer service through the entire financing experience.
- Foster ongoing relationship management with stores and makes outbound calls to merchants, when appropriate.
- Be flexible to perform a number of different tasks as needed, as we continue to test out new technologies and onboard enterprise merchants.
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