Customer Support Representative
New
C
CerebriOSB2B SaaS
United StatesFull-TimeEntry
Salary45,000 - 62,000 USD per year
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Job Details
- Languages
- English
- Experience
- 1+ year
- Required Skills
- Data AnalysisJiraConfluenceSaaSCustomer support
Requirements
- 1+ year of experience in customer service, customer support, technical support, or a similar role
- Strong written and verbal English communication skills
- Customer-focused and patient approach
- Strong problem-solving and troubleshooting skills
- Ability to explain information clearly to non-technical users
- Good attention to detail and follow-through
- Comfortable learning new software and digital tools
- Ability to work independently in a remote environment
Responsibilities
- Respond to customer questions and support requests through available channels
- Help customers understand product features, workflows, and best practices
- Troubleshoot common technical and account-related issues
- Investigate reported problems and determine the appropriate next steps
- Escalate complex issues to Product, Engineering, or other teams when needed
- Maintain accurate records of customer interactions and reported issues
- Follow up with customers to ensure issues are resolved
- Create and update support documentation and frequently asked questions
- Identify recurring customer issues and share feedback with internal teams
- Help identify opportunities to improve the customer experience
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