Business Operations Associate
New
K
KoalafiFinancial Services
This remote position is available to candidates who reside and perform work in the following states: AL, AZ, CO, CT, DC, DE, FL, GA, IA, IL, IN, KS, KY, LA, MA, MD, MI, MN, MO, MS, NC, NE, NH, NJ, NM, NY, OH, OR, PA, RI, SD, TN, TX, UT, VA, WA.Full-TimeMiddle
Salary$24/hr
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Job Details
- Languages
- Bilingual (English/Spanish) preferred
- Experience
- 2+ years
- Required Skills
- Customer serviceQuality AssuranceData entry
Requirements
- 2+ years of relevant experience in financial services, billing, or fraud investigations.
- Bachelor’s degree or equivalent experience.
- Proficiency in Microsoft Suite.
- Strong math, computer, and keyboarding skills.
- Excellent verbal and written communication skills.
- Strong interpersonal and active listening skills.
- Excellent problem-solving, organizational, and prioritization skills.
- Ability to work independently and efficiently in-person or remotely.
- Commitment to quality, accuracy, and consistency in routine tasks.
Responsibilities
- Provide superior customer and operational support through email, direct mail, faxes, and internal tickets.
- Resolve inbound requests and issues independently and escalate as needed.
- Handle disputes, chargebacks, and other account-level issues.
- Post payments received through direct mail with exceptional accuracy and efficiency.
- Conduct QA of customer service phone calls as needed.
- Adhere to regulatory and compliance timelines.
- Follow established processes with precision, while remaining proactive in identifying opportunities for improvement.
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