Specialist II, Release of Information Operations
G
GrowMental Health
RemoteFull-TimeMiddle
Salary$25.00 – $26.44 per hour • Fully Remote Commitment
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Job Details
- Experience
- 2+ years experience in Release of Information or medical records management
- Required Skills
- HIPAA
Requirements
- 2+ years experience in Release of Information or medical records management
- Tech savvy, adept at navigating EMRs and other systems, tools, and ticketing software
- Great attention to detail and an eye for process improvement
- Strong communication skills for interacting with customers and teammates
- Ability to work collaboratively as a team player
- Health information management education and/or credentials are a plus
- Experience in mental/behavioral health and/or tech is a plus
- Ability to travel 2–3 times per year for company and department offsites
Responsibilities
- Process, log, and respond to inbound medical record requests from clients, insurance companies, attorneys, and other valid requesters within required timeframes
- Review and validate request documents, authorizations, subpoenas, and records for production to ensure compliance with HIPAA and relevant privacy laws
- Maintain strict confidentiality and safeguard all patient information in accordance with privacy regulations and company policy
- Communicate with clients, providers, and other requesters to clarify information, assist with records needs, and provide status updates
- Collaborate with teammates on special projects including chart audits, and serve as a resource for ROI or records questions
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