Specialist Client Management
New
A
Arsys Internet S.L.U.IT Services, Cloud
Ability to work remotely or hybrid in any of our offices located in Logroño, Madrid, Barcelona, Seville, Valencia, or Bilbao.Full-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Professional fluency in English (written and spoken) and fluency in the local market language (Spanish).
- Experience
- 5+ years
- Required Skills
- Data AnalysisSalesforceCustomer SuccessSaaSHubSpotAccount ManagementCRM
Requirements
- 5+ years of experience in Client Management, Account Management, Customer Success, or B2B account roles.
- Experience in SaaS, hosting, cloud, or IT services sectors is preferred.
- Bachelor’s degree in Business Administration, Marketing, Computer Science, Telecommunications, or equivalent practical experience.
- Broad understanding of web hosting, cloud infrastructure, domain management, servers, and web applications.
- Hands-on experience with CRM platforms such as Salesforce or HubSpot.
- Professional fluency in English (written and spoken).
- Professional fluency in the local market language (Spanish).
- Excellent written and verbal communication skills.
- Strong negotiation, customer-centric mindset, and problem-solving abilities.
- Self-motivated, proactive, and capable of working autonomously with strong time-management skills.
Responsibilities
- Proactively manage an assigned portfolio of clients, serving as their primary point of contact and ensuring high levels of satisfaction and retention.
- Analyze the business and technical needs of clients to recommend complementary products, services, and solutions from the IONOS catalog.
- Guide new clients through the initial platform adoption phase to guarantee optimal usage from day one.
- Coordinate with technical, support, and billing teams to resolve critical client issues or complex queries quickly and effectively.
- Monitor key metrics such as renewal rates, churn, service usage, and account revenue, generating regular performance reports.
- Gather continuous client feedback and relay insights to the Product and Innovation teams to drive ongoing platform enhancements.
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