Customer Support Associate
P
PadletEducation Software
Candidates must be based in the UK (ideally London)Full-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- DocumentationTime ManagementWritten communicationVerbal communicationCustomer support
Requirements
- Fluency in English
- Experience in direct customer or client-facing roles
- Strong organizational, analytical, written and verbal communication skills
- Superb attention to detail
- Excellent time-management skills
- Genuine curiosity about people and business
- Ability to inspire passion in others
- Interest in implementing feedback and dedication to professional improvement
Responsibilities
- Effectively solve customer inquiries via phone, email
- Hold a high bar for Support when owning customer interactions
- Identify, document and follow up with engineers on product bugs and features
- Advocate for customers by identifying trends in issues and suggesting improvements to processes, policies and products
- Recognize errors and draft improvements to content in the external Support Center and internal documentation
- Collaborate with members of other teams to root out answers and be a resource to teammates
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