Phone Support Team Executive
New
M
MoneyboxWealth Management
Remote or Hybrid working (2 days from our London office), 9am - 5:30pmFull-TimeEntry
Salary not disclosed
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Job Details
- Languages
- Excellent written and spoken English.
- Required Skills
- Analytical SkillsProblem SolvingWritten communicationVerbal communicationCustomer support
Requirements
- Prior experience providing exceptional customer service over the phone consistently.
- Excellent written and spoken English.
- Strong communication skills with the ability to convey complex information.
- Detail-oriented, adaptable, and committed to continuous improvement.
- Proactive and solution-oriented mindset.
- Ability to work well individually and as part of a team.
- Strong analytical and problem-solving skills.
- Ability to work in a fast-paced environment.
Responsibilities
- Interact with current and potential customers primarily through phone.
- Work with the wider Operations and Compliance team to ensure a great customer experience.
- Communicate with customers via email or chats for follow-ups.
- Learn key operational tasks to support Pensions and Customer Operations teams.
- Collaborate within the team to share knowledge and experiences.
- Go above and beyond to ensure customer satisfaction.
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