Support Consultant
New
N
NEC Software SolutionsHealthcare Technology
United KingdomFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- Microsoft ExcelTechnical supportData managementCustomer support
Requirements
- Demonstrable experience in a similar customer support or service role.
- Proficiency in Excel including basic formulas, pivot tables, and vlookups.
- Strong technical aptitude and attention to detail.
- Ability to work effectively with cross-functional teams.
- Excellent written and verbal communication skills.
- Genuine interest in NHS/health and saving customers money.
- Capability to work independently or with remote/distributed teams.
- Ability to multitask and prioritise effectively.
- Willingness to learn and take on feedback.
Responsibilities
- Deliver exceptional support to NHS customers across multiple channels including helpdesk, email, live chat, and telephone.
- Prioritise, triage, and escalate customer issues to ensure timely resolution.
- Collaborate with Engineering and Insights teams to communicate feedback and drive product improvements.
- Design and deliver training programs to promote platform adoption and user capability.
- Facilitate customer onboarding by guiding them through data requirements and validation processes.
- Manage data quality by investigating issues and providing recommendations for improvement.
- Maintain documentation and best practices for customer data onboarding and support.
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