Senior Account Manager
New
A
AI AcquisitionB2B Lead Generation
United Kingdom. United States. Canada. Ireland. Germany. NetherlandsFull-TimeSenior
SalaryBase plus performance bonus plus upsell commission
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Job Details
- Experience
- 4+ years
- Required Skills
- Customer SuccessAccount ManagementClient relationship management
Requirements
- 4+ years in a client-facing account management, CSM, or business consulting role.
- Direct responsibility for client outcomes rather than just satisfaction scores.
- Experience consulting business owners on growing or scaling their businesses.
- Understanding of B2B lead generation, including Meta ads, cold email, and sales funnels.
- Ability to read and interpret complex contracts and payment flows.
- Confidence in high-pressure communication on camera and via phone calls.
- Experience working in startup, agency, or fast-moving environments.
- Comfort and proficiency with AI tools in daily workflows.
- Strong time management and self-directed problem-solving skills.
- Ability to manage difficult client conversations with composure and solution-oriented thinking.
Responsibilities
- Manage a portfolio of active clients across onboarding, growth, scale, and at-risk stages.
- Conduct growth workshops, intro calls, and check-ins to set the rhythm of client interactions.
- Manage client expectations and reset them when necessary.
- Diagnose root causes of client underperformance, such as issues with offers, funnels, or sales processes.
- Monitor lead engine performance against contract guarantees and flags discrepancies.
- Audit contracts and payment flows to provide accurate answers under pressure.
- De-escalate frustrated clients and proactively address risk signals.
- Identify and position upsell opportunities based on client needs.
- Maintain accurate records of all interactions and decisions in internal systems.
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