Senior Customer Success Manager
New
O
OpenSesameE-learning
This position can be based anywhere in the US.Full-TimeSenior
SalaryOn-target earnings for this role range between $140,000 - $150,000 per year
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Job Details
- Required Skills
- SalesforceCustomer SuccessAccount Management
Requirements
- Proven experience managing enterprise-level accounts.
- Demonstrated ability to drive customer retention, growth, and satisfaction metrics.
- Experience developing and executing strategic training initiatives.
- Ability to build relationships with executive-level stakeholders.
- Proficiency in Salesforce for managing activities and opportunities.
- Proficiency in Gainsight for account and forecast management.
- Ability to travel up to 15 days per year.
- Strong presentation and communication skills for virtual and in-person engagement.
Responsibilities
- Partner with enterprise customers on strategic training initiatives.
- Define high-level marketing and communication strategies within customer organizations.
- Drive increased utilization and engagement to improve retention and growth.
- Conduct virtual platform demos and customer journey touchpoints.
- Perform Executive Business reviews with customer executive officers.
- Build success plans and identify upsell opportunities.
- Maintain accurate records of activities, meetings, and forecasts in Salesforce and Gainsight.
- Collaborate with internal teams including Support, Curation, and Sales.
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