Sr. Manager Client Success
New
P
PapaHealthcare
Remote USFull-TimeManager
SalaryCompetitive salary and equity package
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Job Details
- Experience
- 8+ years
- Required Skills
- Project ManagementData AnalysisOperations ManagementStakeholder managementAccount Management
Requirements
- 8+ years of experience in client success, account management, partnerships, consulting, strategy, operations, or a similar client-facing role.
- Experience managing senior client relationships and delivering strong business results.
- Strong ability to synthesize complex performance data, diagnose root operational issues, and turn insights into actionable strategic solutions.
- Proven capability to build trust, navigate high-stakes client discussions, address performance gaps, and drive alignment across cross-functional teams.
- High cognitive flexibility to seamlessly shift between high-level executive strategy presentations and granular, day-to-day operational execution.
- Capability to maintain end-to-end accountability, prioritize, and drive multiple client accounts and internal initiatives simultaneously.
- Strong organizational and project management skills.
- Willingness to travel periodically as needed for in-person executive business reviews, client meetings, and internal strategy sessions.
Responsibilities
- Serve as the primary relationship owner for a portfolio of health plan clients.
- Develop a strong understanding of each client’s goals, contract terms, performance expectations, and growth opportunities.
- Stay accountable for client performance, including retention, satisfaction, contractual commitments, and operational execution.
- Lead recurring client meetings, executive business reviews, performance discussions, and other client communications.
- Identify client risks, performance gaps, and emerging needs and create clear plans to address them.
- Partner with Operations, Product, Analytics, and other internal teams to resolve operational issues.
- Use data and reporting to evaluate client performance and identify trends and opportunities.
- Identify and execute opportunities to expand client relationships through additional services, programs, or populations.
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