Client Success and Growth Manager - Digital Marketing
New
J
JobgetherDigital Marketing
Based in the United StatesFull-TimeMiddle
Salary65,000 - 75,000 USD per year
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Job Details
- Experience
- 3+ years
- Required Skills
- SEODigital MarketingAccount ManagementClient relationship management
Requirements
- 3+ years of experience as an Account Manager within a digital marketing agency is mandatory.
- Demonstrated experience managing and growing client accounts in an agency environment.
- Strong understanding of digital marketing services, particularly SEO, PPC, social media, and paid advertising.
- Excellent client relationship management and communication skills, with the ability to build trust with diverse stakeholders.
- Proven ability to manage multiple accounts simultaneously while maintaining attention to detail and service quality.
- Strong commercial awareness and the ability to recognize and communicate upselling and growth opportunities.
- Excellent organizational, negotiation, and problem-solving abilities.
- Comfortable presenting campaign performance, insights, and recommendations to clients.
- Ability to collaborate effectively with internal marketing teams and coordinate multiple moving parts.
- Ability to thrive in a fast-paced, results-oriented digital marketing agency environment.
Responsibilities
- Manage a portfolio of digital marketing clients, maintaining strong relationships and identifying opportunities to increase account value and retention.
- Act as the primary point of contact for assigned clients, ensuring a consistently high level of service, responsiveness, and satisfaction.
- Build trusted, long-term client partnerships by understanding business objectives, challenges, and evolving marketing needs.
- Identify and pursue upselling and account expansion opportunities based on client goals and performance needs.
- Coordinate with internal SEO, PPC, social media, paid advertising, and other marketing teams to ensure campaigns are executed successfully.
- Monitor campaign performance and translate data and results into clear insights, recommendations, and next steps for clients.
- Lead regular strategy meetings, client check-ins, and business reviews to communicate progress, discuss opportunities, and maintain alignment.
- Address client concerns and resolve issues promptly and professionally while protecting the quality of the overall client relationship.
- Manage multiple accounts and priorities simultaneously while ensuring deadlines, deliverables, and client expectations are consistently met.
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