Client Success Manager
New
B
BazaarvoiceSaaS, E-commerce
Remote, United States; AustinFull-TimeMiddle
Salary$70,000 - $76,000 a year (OTE)
Apply NowOpens the employer's application page
Job Details
- Experience
- Minimum of 3 years
- Required Skills
- SaaSAccount Management
Requirements
- Bachelor's degree.
- Minimum of 3 years of experience in account management, sales, or client services.
- Experience managing Fortune 1000 clients.
- Ideally within a SaaS or e-commerce platform.
- Proven track record of driving account retention, health, and revenue growth.
- Outstanding relationship-building skills with executive champions.
- Ability to compel clients and internal stakeholders to act.
- Ability to efficiently manage multiple enterprise accounts and complex workstreams concurrently.
- Exceptional oral and written communication skills.
- Marketing program management experience is highly preferred.
Responsibilities
- Manage the client lifecycle across a portfolio of named enterprise accounts, maintaining a strict priority on client retention and churn reduction.
- Discover and influence the client's internal success metrics and ensure stakeholders understand, achieve, and measure the ROI.
- Document measurable program and business outcomes to prove ongoing value to client leadership.
- Partner with internal cross-functional teams to ensure a unified, value-based approach in high-stakes meetings.
- Act as a business success expert to guide clients on marketing best practices, program health strategies, and content optimization.
- Proactively identify and mitigate program roadblocks and guide upsell opportunities.
- Exemplify client-centricity through troubleshooting and support to exceed customer expectations.
View Full Description & ApplyYou'll be redirected to the employer's site
