Remote Care Coordinator
New
E
Evergreen NephrologyHealthcare
Remote, Pacific Time (PT)Full-TimeMiddle
Salary$45,000 to $52,000 annually
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Job Details
- Languages
- Bilingual (Spanish/English)
- Experience
- 1–3 years healthcare experience
- Required Skills
- Microsoft OfficeEHR
Requirements
- Certified Medical Assistant (CMA)
- Bilingual (Spanish/English)
- 1–3 years healthcare experience
- Chronic disease or nephrology experience preferred
- Strong clinical assessment, communication, and documentation skills
- Intermediate skills with MS Office Suite including Outlook and Teams
- Comfortable working in two systems (EHR + CCM platform) simultaneously
- Ability to manage a structured, metric-driven workflow
- Home internet with minimum download 25 Mbps / upload 10 Mbps (Cable, Fiber, or DSL hardwired)
- Ability to work in a dedicated, private space to maintain HIPAA/PHI compliance
Responsibilities
- Support CCM patient enrollment and onboarding activities.
- Conduct high-volume outbound text and telephonic outreach to enrolled patients weekly.
- Reinforce provider-directed care plans during patient interactions.
- Document patient interactions accurately within the CCM platform and EHR systems.
- Track engagement time consistent with Medicare CCM billing requirements.
- Facilitate patient access to referring providers and clinical staff.
- Coordinate care transitions following hospitalizations or ED visits.
- Identify barriers to adherence including medication access, transportation, or social needs.
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