Renewals Account Manager
New
C
ClarivateLife Sciences and Healthcare
United States, primarily working core business hours in your time zone, with flexibility to adjust to various global time zones as neededFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 5+ years’ related experience in sales or customer service; 3+ years of experience working with Excel
- Required Skills
- SalesforceMicrosoft ExcelCustomer serviceAccount ManagementCRM
Requirements
- Bachelor's degree OR equivalent work experience.
- 5+ years’ related experience in sales or customer service.
- 3+ years of experience working with Excel.
- Salesforce experience, or proficiency with comparable CRM platforms (preferred).
- Renewals Account Manager experience (preferred).
- Consultative selling and strategic account management skills (preferred).
- Prior background in academia/government customer-facing roles (preferred).
Responsibilities
- Engage proactively with customers to identify opportunities, understand needs, and deliver responsive, solution-oriented support.
- Leverage in-depth product knowledge to highlight value-added solutions that meet customer needs and drive renewal sales and initiatives.
- Execute defined renewal and retention strategies, contributing to broader comprehensive sales plans.
- Develop and maintain knowledge of current products, offerings and market trends to support sales effectiveness.
- Provide regular and consistent updates and insights on renewal opportunities and deliver accurate forecasts to leadership.
- Effectively utilize sales tools and systems to manage pipelines and drive successful outcomes.
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