Account Specialist, High Value at Risk (HVAR)

New

JobgetherFinancial Services

Remote work opportunity across multiple Canadian provinces and territories.Full-TimeMiddle

Salary$45,500–$84,500 CAD

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Job Details

Experience: 3–5 years
Required Skills: Data AnalysisNegotiationFinancial analysisRelationship management

3–5 years of relevant professional experience.
Post-secondary degree in a related field or an equivalent combination of education and experience.
Knowledge of consumer collections and credit qualifications.
Understanding of laws and regulations governing collection activities at federal, provincial, and local levels.
Knowledge of financial products, services, and market trends.
Strong verbal and written communication skills.
Advanced analytical and problem-solving capabilities.
Proven influence and negotiation skills for difficult customer situations.
Ability to exercise independent judgment within established risk parameters.
Strong organization and time-management skills.
Commitment to regulatory compliance and data confidentiality.

Evaluate delinquent, high-risk, and written-off accounts to identify collection and recovery opportunities.
Build rapport with customers to understand financial needs and guide them on payment strategies.
Manage the full customer interaction lifecycle from initial contact through resolution and documentation.
Negotiate solutions that maximize recovery while balancing customer circumstances and business objectives.
Analyze account data to assess collection probability and provide actionable performance recommendations.
Handle complex escalations and collaborate with internal/external stakeholders to resolve issues.
Design and implement collections processes, tools, and training programs to optimize performance.
Maintain regulatory compliance and data confidentiality across all account activities.

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