Customer Support Coach
New
C
CloudbedsHospitality Software
North AmericaFull-TimeMiddle
Salary55,000 - 77,000 USD per year
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Job Details
- Languages
- Native or Fluent in English and Spanish; Portuguese is a plus.
- Experience
- 1+ years of hospitality experience
- Required Skills
- Problem SolvingTroubleshootingCustomer support
Requirements
- 1+ years of hospitality experience in hotels, hostels, BNBs, or similar with Front Desk, Night Auditor, Revenue Manager, General Manager, or similar roles
- Native or Fluent in English and Spanish
- Excellent communication skills and a positive attitude
- Excellent problem-solving skills and emotional intelligence
- Great levels of learning agility
- A compatible graduation course or more than 2 years of proven experience in the area
- Skill with computers and systems
- Excellent internet/wifi connection
Responsibilities
- Assist and support our existing customers (hotel properties) daily in the use of our software
- Resolve customers' inquiries via phone, email, chat, or any other media that Cloudbeds uses to help customers
- Troubleshoot and make outbound calls for escalated issues
- Foster strong customer relationships with empathy to drive loyalty, retention, and increased software adoption.
- Gather customers' feedback and requirements for future releases of the software
- Use training materials and attend company-wide online training sessions to keep up-to-date with the latest system updates
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