Customer Support Coach - NORAM
New
C
CloudbedsHospitality Software
Location: North AmericaFull-TimeMiddle
Salary55,000 - 77,000 USD per year
Apply NowOpens the employer's application page
Job Details
- Languages
- Native or Fluent in English and Spanish, Portuguese is a plus.
- Experience
- 1+ years of hospitality experience in hotels, hostels, BNBs, or similar; or more than 2 years of proven experience in the area
- Required Skills
- Problem SolvingTroubleshootingCustomer support
Requirements
- 1+ years of hospitality experience (e.g., Front Desk, Night Auditor, Revenue Manager, General Manager).
- Native or fluent in English and Spanish (Portuguese is a plus).
- Excellent communication skills and positive attitude.
- Excellent problem-solving skills and emotional intelligence.
- Great levels of learning agility.
- Proven proficiency with computers and systems.
- Excellent internet/wifi connection.
- Experience in customer service is a plus.
- A compatible graduation course or 2+ years of proven experience in the area.
Responsibilities
- Assist and support existing customers (hotel properties) daily in the use of software.
- Resolve customer inquiries via phone, email, chat, or other support media.
- Troubleshoot and conduct outbound calls for escalated issues.
- Foster strong customer relationships with empathy to drive loyalty, retention, and software adoption.
- Gather customer feedback and requirements for future software releases.
- Create training materials and update support resources.
- Maintain system knowledge by attending company-wide online training sessions.
View Full Description & ApplyYou'll be redirected to the employer's site
