Premium Customer Support
New
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appflamePerformance marketing
Location: Ukraine. Choose where you work best. Join our modern office... or work remotely., 14:00 – 23:00 (Kyiv time)Full-Time
Salary not disclosed
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Job Details
- Languages
- Fluency in English (C1+), both written and verbal.
- Required Skills
- TableauAccount ManagementCustomer support
Requirements
- Fluency in English (C1+), both written and verbal.
- Exceptional communication and interpersonal skills.
- Experience in customer support, account management, or a role focused on high-value customers.
- Proven ability to work with top-tier clients and foster loyalty.
- Strong sense of ownership and accountability.
- Structured, critical thinking with a data-driven approach.
- Problem-solving prowess to uncover root causes of challenges.
- Ability to simplify complex concepts.
- Availability to work Tuesday–Saturday, 14:00–23:00 Kyiv time.
Responsibilities
- Build and nurture trusted, long-term relationships with top-tier customers.
- Drive retention and proactively reactivate dormant accounts.
- Identify opportunities for personalized outreach and email campaigns.
- Resolve customer inquiries and issues with efficiency and professionalism.
- Act as a bridge between customers and the product team to translate feedback into actionable improvements.
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