Collections Manager
E
EarnestFinancial Services
This role will be based in the US.Full-TimeManager
Salary$98,000 — $123,000 USD
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Job Details
- Experience
- 6+ years of experience in consumer lending collections or loan servicing, including 3+ years in a people leadership role.
Requirements
- 6+ years of experience in consumer lending collections or loan servicing.
- 3+ years in a people leadership role.
- Demonstrated experience managing third-party collection agencies.
- Proven ability to drive performance through data and key collections KPIs.
- Strong working knowledge of collections compliance and regulatory requirements, including FDCPA and applicable state regulations.
- Experience partnering with cross-functional teams such as Risk, Product, Legal, and Compliance.
- Experience building and scaling teams, processes, and programs in an evolving environment.
Responsibilities
- Build, hire, and lead Earnest’s Personal Loans collections team, including supervisors and collectors, as the team scales.
- Own the execution of our collections program across delinquency stages, partnering closely with Risk on strategy and direction.
- Manage third-party collection agency relationships, including selection, onboarding, performance management, and allocation of volume.
- Own collections performance and reporting across key KPIs, including roll rates, cure rates, cost to collect, and right-party contact.
- Ensure collections activities meet FDCPA and applicable state regulatory requirements, partnering with Legal & Compliance on complaint monitoring, audits, and remediation.
- Build and evolve collections processes, procedures, and SOPs while identifying solutions for gaps between current tools and platform capabilities.
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