Customer Support Specialist
New
P
PracticeTekRetail-healthcare tech
United StatesFull-TimeMiddle
Salary$19.50-$23.50 per hour
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Job Details
- Experience
- 2 years of eyecare experience is required
- Required Skills
- Customer serviceEHRHIPAATroubleshootingTechnical support
Requirements
- 2 years of eyecare experience (required).
- RevolutionEHR experience (preferred).
- Customer service, technical support, or SaaS support experience (preferred).
- Healthcare, EHR/EMR, or optometry industry experience (a plus).
- Strong verbal and written communication skills.
- Ability to explain complex software functionality clearly.
- Strong troubleshooting, critical-thinking, and problem-solving skills.
- Strong organizational and time-management skills.
- Ability to independently research customer questions.
- Ability to manage multiple customer interactions in a fast-paced environment.
Responsibilities
- Provide timely, professional support to RevolutionEHR customers across phone, live chat, email, and support cases.
- Troubleshoot customer-reported issues involving navigation, workflows, configuration, and system functionality.
- Own assigned customer cases through resolution, including accurate documentation and follow-up.
- Partner with SMEs, Product, Development, Implementation, and Billing teams to resolve concerns.
- Maintain current knowledge of RevolutionEHR functionality, product updates, and HIPAA requirements.
- Contribute to training, coaching, and process improvement.
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