Customer Support Specialist
New
B
BloomerangNonprofit Technology
Within the U.S. and select Canadian Provinces onlyFull-Time
Salary$18.00 - $22.00 per hour
Apply NowOpens the employer's application page
Job Details
- Required Skills
- Customer serviceQuality AssuranceTrainingTroubleshooting
Requirements
- Background in providing high-quality customer service.
- Ability to quickly learn and apply product knowledge from training.
- Problem tracking skills to identify trends and patterns in customer issues.
- Strong written and verbal communication skills.
- Proven ability to solve problems quickly.
- Keen troubleshooting abilities.
- General comfort with computers and software technology.
- Ability to adhere to standard support procedures and policies.
Responsibilities
- Provide day-to-day support for customers via email, live chat, and phone.
- Resolve customer issues by applying product knowledge and adhering to standard operating procedures.
- Handle approximately 25 customer interactions per day.
- Conduct new customer implementations and training.
- Deliver training webinars for customers and internal employees.
- Create help documents and instructional videos.
- Perform general software quality assurance and testing.
- Provide functionality feedback to the Product Development team.
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