Customer Support Specialist
New
N
Neon OneNonprofit Software
OklahomaFull-TimeEntry
Salary not disclosed
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Job Details
- Experience
- 1+ year
- Required Skills
- SalesforceJiraSlackZendeskTroubleshootingTechnical support
Requirements
- 1+ year of technical support, troubleshooting, or database experience
- Strong written and verbal communication skills
- Empathy, problem-solving ability, and customer-first mindset
- Attention to detail and willingness to learn new platforms (e.g., Zendesk, Jira, Salesforce, Slack)
- High school diploma or equivalent required
- Comfortable using AI tools as part of regular workflow
Responsibilities
- Serve as the first point of contact for customer support inquiries
- Troubleshoot issues and provide clear, empathetic communication via phone, chat, and email
- Document, escalate, and track support requests using Zendesk
- Verify and report software bugs; communicate with internal teams as needed
- Act as a Subject Matter Expert (SME) for assigned products
- Prioritize workload effectively and follow established SLAs
- Encourage clients to submit product feedback and enhancement requests
- Follow established risk management and data security protocols
- Update internal support documentation
- Participate in ongoing training and development opportunities
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