Customer Support Specialist - Gujarati
M
MewsHospitality technology
To be eligible for this position, you must be based in one of the following US states: Arizona, Florida, Georgia, Kansas, Montana, North Carolina, Ohio, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Wisconsin.Full-TimeSenior
Salary82,000 USD per year
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Job Details
- Languages
- English and Gujarati (written and spoken)
- Required Skills
- SalesforceSaaS
Requirements
- Experience in a technical customer support role, ideally in SaaS or hospitality technology.
- Fluency in English and Gujarati (written and spoken).
- Strong analytical skills to resolve complex, escalated cases independently.
- Availability for shift work, including a regular rotation covering weekends and bank holidays.
- AI Fluency Level 3: Proven experience redesigning support workflows using AI and building approaches that others follow.
- Background in hotel operations (nice to have).
- Experience with Salesforce, Aircall, or comparable support tooling (nice to have).
Responsibilities
- Handle complex customer cases via phone, email, chat, and video, resolving situations that go beyond standard support paths.
- Work consultatively with customers to improve how they use Mews, identifying adoption gaps and efficiency opportunities.
- Spot patterns across incoming cases and provide documented signals to Product, R&D, and senior support teams.
- Use AI to identify case resolution patterns, build knowledge base content, and develop support approaches for the team.
- Critically evaluate AI-generated suggestions before applying them to customer situations.
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